During the recent EUROMOVERS 2025 conference in Dublin, Ireland, we had the pleasure of attending a keynote speech, AI in the Moving Industry, by Bilal Zafar, a visionary and thought leader in artificial intelligence (AI). Bilal’s engaging presentation opened our eyes to the rapid pace at which AI is reshaping industries—and the moving and relocation sector is no exception.
Bilal Zafar is known globally for his key notes in AI innovation and education. He brings complex concepts to life and shows how artificial intelligence can be applied in practical, human-centered ways. Through his insights, it became clear that AI isn’t a distant dream—it’s a powerful tool already influencing how we work, communicate, and move.
How AI is Transforming the Moving Industry
AI is no longer limited to the realms of tech giants. It’s entering the logistics and relocation space with momentum, offering game-changing benefits to both service providers and customers alike. Here below are some things that can change in our industry through AI:
1. Self-Driving Trucks: A Glimpse into the Future
The idea of self-driving trucks may have once seemed futuristic, but it’s quickly becoming reality. While self-driving taxis are already navigating the streets of San Francisco, the same technology is being tested for freight and logistics. In the future, self-driving trucks could revolutionize long-haul moving, making transportation safer, more efficient, and cost-effective.
2. Smarter Customer Service
AI powered chatbots and virtual assistants are enhancing customer experience by providing instant responses, tracking shipments, and answering questions around the clock. These tools can handle routine queries, freeing up human agents to focus on more complex needs and personal interactions.
3. Intelligent Surveys and Cost Estimations
AI can now conduct virtual surveys of the items that need to be moved. By using smartphone cameras and machine learning, moving companies can analyze the footage, estimate the volume and weight of household goods, and calculate moving costs – quickly and accurately. This not only saves time but also increases transparency for the customer.
4. Enhanced Customer Search Tools
Thanks to AI, customers can now search for moving companies more efficiently using smart search engines, recommendation platforms, and even voice assistants. AI helps match users with the right movers based on their needs, preferences, and location – all while learning from their past behavior to improve results.
5. Privacy-Friendly Tech
For privacy-conscious clients, tools like incognito mode ensure that searches and virtual surveys can be done discreetly. This is especially valuable for customers who may be concerned about the exposure of personal belongings during remote assessments.
6. Smarter Search for Moving Services
Artificial Intelligence makes it easier than ever for customers to find a moving company that fits their needs—wherever they’ve decided to relocate. AI-powered search tools and platforms can quickly filter moving companies based on location, budget, services offered, and customer reviews. Instead of browsing dozens of websites, customers can receive personalized recommendations in seconds. This not only saves time but also helps ensure a better match between customer expectations and moving company capabilities.
A New Way of Working Together
AI isn’t about replacing people – it’s about empowering both movers and customers with better tools. For moving companies, it means optimizing logistics, predicting customer needs, and reducing operational costs. For customers, it means greater convenience, clarity, and control.
As we learned from Bilal Safar’s talk, the integration of AI into our daily workflows is not just a trend – it’s a shift toward smarter, more efficient, and more human-focused services. At KAE International Movers, we’re excited and ready to implement these innovations because they will help us serve our clients better and shape the future of global relocation.
Stay tuned as we continue to embrace the opportunities that AI brings to our industry – and thank you to EUROMOVERS for an unforgettable and inspiring conference!